Smart Customer Communication is the premier tool for Amazon Sellers to automate communication with their buyers. Proactively email buyers to ensure a smooth experience, and ask them to leave positive feedback. The service also monitors your seller feedback and can alert you right away when a customer leaves a negative feedback, allowing you to address the issue quickly and work to restore your reputation


What Are Others Saying?

"Feedback genius gives you the ability to tailor the message to a specific product. Besides helping you monitor and generate more feedback..."
- Skip McGrath

"With Feedback Genius, I have finally found a way to show the customer that I truly care about their experience and engage with them in a way that they would be happy to leave feedback."
- Jessica Larrew

"Our public feedback percentage has increased from 93% to 97%, and our seller rating has increased from 0.95 to 1.00."
- Sarah

"Feedback Genius saves me and my wife over an hour every day sending personal messages to our Amazon customers"
- Bill

What Does Feedback Genius Do?

  • Automatic Email Reminders to buyers
  • Ask your customers for Product Reviews or Seller Feedback
  • Customize which message is sent based on MSKU, ASIN, Condition, Fulfillment Channel, etc
  • Reinforce your brand with your logo in messages
  • Customize when message is sent. Up to 12 weeks after order was placed, shipped, or delivered, including actual day-of-delivery
  • Flexible message format with over 25 variables available including buyer information, tracking number, and links to seller and product reviews
  • Negative Seller Feedback Monitoring with Email & SMS notifications within minutes of being posted